Select the "Pickup in store" option at Checkout to pick up from our Northcote Warehouse (Door 8) in Melbourne. 

Place your order by 12pm to pick up the following day (Monday to Friday collection only). You will be notified once your order is ready for collection.

Click and Collect hours are Mon-Thurs 10am-4pm and Friday 10am-2.30pm (no weekend pick ups)

Pick up begins Wednesday the 10th November with final collections on Monday 22nd December. Please email online@nancybird.com with any questions.

To ensure your order arrives by Christmas, please place your order by these Australian Post recommended dates*

Within Aus Express Post: 23 Dec*
*Orders being delivered to WA, NT and TAS must be placed by Monday 22nd Dec.
The dates provided are for Express Post only items being sent to/from metro locations only. For Express Post items being sent outside a metro area, please allow additional time.

Last orders must be placed by 12pm on 23rd December. We can not guarantee your parcel will arrive before Christmas Day. All order will be sent Free Express Post Upgrade until this date.



*We aim to have your order out to you as quickly as possible but please keep in mind delivery timeframes are estimates and do not take into account transit delays.

International Cut offs
NZ 5th Dec
UK 6th Dec
Canada 9th Dec

All national orders are shipped by Australia Post EParcel

We offer free Australia Post EParcel shipping throughout Australia for orders over $100

Standard delivery times can range from 2-10 business days within Australia

Notification via email will be sent on completion of your order along with a tracking number

Track your order through Australia Post Track Your Item

All national EParcel orders require signature on receipt of delivery – we recommend delivery to a business address

In the case of incorrect supply of address details, there may be re-delivery fees applied in some cases

Standard shipping within Australia

$0-99.99 purchase: $10

$100+ purchase: free

We offer Express Post delivery to Australian addresses only

All national Express Post orders require signature on receipt of delivery – we recommend delivery to a business address

Express Post is not guaranteed next day delivery if you're within Australia Post's Express Post network - please ensure you check this information via Australia Post

If the delivery address is outside of Express Post network, then your order will be given the fastest possible delivery on a non-guarantee basis

Track your order through Australia Post Track Your Item

Express Post within Australia:

flat rate: $15

The item price and delivery charges are all in Australian dollars 

NZ GST is now included in our prices as per updated NZ regulations - this means you will not pay any further customs or duty charges unless the order exceeds $1000 NZD (yay!)

All NZ orders are shipped by Australia Post EParcel

Standard delivery times can range from 4-12 business days 

Notification via email will be sent on completion of your order along with a tracking number

Track your order through Australia Post Track Your Item

All NZ orders require signature on receipt of delivery – we recommend delivery to a business address

In the case of incorrect supply of address details, there may be re-delivery fees applied in some cases

Cost for delivery to NZ:

$0-99.99 purchase: $15

$100+ purchase: $20

We offer shipping to most international destinations, excluding USA.

The item price and delivery charges are all in Australian dollars and are GST free

The $30 shipping fee is for postage only and does not cover any tax, customs or duty charges relevant to your destination country

You may need to pay tax, customs and duties in your destination country. These charges are the responsibility of the purchaser - please contact your local customs office for further information

If customs charges are not paid for, and the item is returned to us, we will deduct any extra charges we incur (customs or freight costs) before we refund your purchase to you

Delivery times may vary, but are generally between 4 - 10 business days depending on distance from Australia

You will receive notification when your item has been shipped, along with your tracking reference

We send international deliveries via Australia Post, in some cases FedEx

Your item will need to be signed for and customs charges paid before delivery

We highly recommend using a work/business address as deliveries are always during business hours, and there may be a fee for re-delivery if you are not there to accept the parcel

Cost for delivery to international destinations (ex NZ):

$0-99.99 AUD purchase: $30

$100+ AUD purchase: free