Shipping
We ship Australia wide, NZ and most other international destinations.
During regular times, orders received by 12 noon (Melbourne time AEDT) Monday to Friday will be shipped on the same day. Any orders received after 12 noon AEDT will be shipped the next business day.
During sale or high volume periods (launch days) and pre-order shipping, please allow extra time for delivery (5-10 days on top of normal delivery times).
Select the "Pickup in store" option at Checkout to pick up from our Northcote Studio in Melbourne.
Place your order by 12pm to pick up the following day (Monday to Friday collection only). You will be notified once your order is ready for collection.
Click and Collect hours are Mon-Thurs 9.30am-4pm and Friday 9.30am-2.30pm (no weekend pick ups)
Pick up begins Tuesday the 19th November with final collections on Monday 23rd December by 2:30pm.
Please enjoy free Express Post Upgrade on all orders within Australia ~ 10/12/24 12pm AEDT. Free Express Post on all orders over $100. ALL orders within Australia only will be sent free Express Post Upgrade.
Offer finishes 23/12/24 12pm AEDT.
To ensure your orders arrives by Christmas please place your order by these dates.
- NZ: 5th Dec
- Within Aus Express Post: 23 Dec*
- *Orders being delivered to WA and NT must be placed by Friday 13th Dec.
Last orders must be placed by 12pm on 23rd December. We can not guarantee your parcel will arrive before Christmas Day.
All national orders are shipped by Australia Post EParcel
We offer free Australia Post EParcel shipping throughout Australia for orders over $100
Standard delivery times can range from 2-10 business days within Australia
Notification via email will be sent on completion of your order along with a tracking number
Track your order through Australia Post Track Your Item
All national EParcel orders require signature on receipt of delivery – we recommend delivery to a business address
In the case of incorrect supply of address details, there may be re-delivery fees applied in some cases
Standard shipping within Australia
$0-99.99 purchase: $10
$100+ purchase: free
We offer Express Post delivery to Australian addresses only
All national Express Post orders require signature on receipt of delivery – we recommend delivery to a business address
Express Post is a guaranteed next day delivery if you're within Australia Post's Express Post network - please ensure you check this information via Australia Post
If the delivery address is outside of Express Post network then your order will be given the fastest possible delivery on a non-guarantee basis
Track your order through Australia Post Track Your Item
Express Post within Australia:
flat rate: $15
The item price and delivery charges are all in Australian dollars
NZ GST is now included in our prices as per updated NZ regulations - this means you will not pay any further customs or duty charges unless the order exceeds $1000 NZD (yay!)
All NZ orders are shipped by Australia Post EParcel
Standard delivery times can range from 4-12 business days
Notification via email will be sent on completion of your order along with a tracking number
Track your order through Australia Post Track Your Item
All NZ orders require signature on receipt of delivery – we recommend delivery to a business address
In the case of incorrect supply of address details, there may be re-delivery fees applied in some cases
Cost for delivery to NZ:
$0-99.99 purchase: $15
$100+ purchase: $20
We offer shipping to most international destinations
The item price and delivery charges are all in Australian dollars and are GST free
The $30 shipping fee is for postage only and does not cover any tax, customs or duty charges relevant to your destination country
You may need to pay tax, customs and duties in your destination country. These charges are the responsibility of the purchaser - please contact your local customs office for further information
If customs charges are not paid for, and the item is returned to us, we will deduct any extra charges we incur (customs or freight costs) before we refund your purchase to you
Delivery times may vary, but are generally between 4 - 10 business days depending on distance from Australia
You will receive notification when your item has been shipped, along with your tracking reference
We send international deliveries via Australia Post, in some cases FedEx
Your item will need to be signed for and customs charges paid before delivery
We highly recommend using a work/business address as deliveries are always during business hours, and there may be a fee for re-delivery if you are not there to accept the parcel
Cost for delivery to international destinations (ex NZ):
$0-99.99 AUD purchase: $30
$100+ AUD purchase: free
Enjoy extended returns on orders placed between 26th Nov - 23rd Dec. Items purchased during this timeframe may be returned up until 31st Jan 2025.