Shipping

Covid-19 Update:

Please note we are still sending our online orders Monday to Friday - we are able to ship Australia wide, NZ and a selection of other international destinations, including the UK, US, Canada, Hong Kong and most European countries.

Shipping within Australia - Australia Post is delivering slower than usual due to their increase in demand. Please allow extra time for your delivery.

 

Orders received by 12 noon (Melbourne time AEDT) Monday to Friday will be shipped on the same day.
Any orders received after 12 noon AEDT will be shipped the next business day.
During sale periods, please allow an extra 5 business days for delivery.

Australia

  • All national orders are shipped by Australia Post EParcel
  • We offer free Australia Post EParcel shipping throughout Australia for orders over $100
  • Standard delivery times can range from 2-10 business days within Australia
  • Notification via email will be sent on completion of your order along with a tracking number
  • Track your order through Australia Post Track Your Item
  • All national EParcel orders require signature on receipt of delivery – we recommend delivery to a business address
  • In the case of incorrect supply of address details, there may be re-delivery fees applied in some cases

Standard shipping within Australia

$0-99.99 purchase: $10
$100+ purchase: free

Express Post - Australia 

  • We also offer Express Post delivery (Australia only)
  • All national Express Post orders require signature on receipt of delivery – we recommend delivery to a business address
  • Express Post is a guaranteed next day delivery if you're within Australia Post's Express Post network - please ensure you check this information via Australia Post
  • If the delivery address is outside of Express Post network then your order will be given the fastest possible delivery on a non-guarantee basis
  • Track your order through Australia Post Track Your Item

Express Post within Australia:

$0-199.99 purchase: $15
$200+ purchase: $25

New Zealand

Please note NZ deliveries are experiencing long delays due to COVID-19 lockdown - please allow 4-6 weeks to receive your order.

  • The item price and delivery charges are all in Australian dollars 
  • NZ GST is now included in our prices as per updated NZ regulations - this means you will not pay any further customs or duty charges unless the order exceeds $1000 NZD
  • All NZ orders are shipped by Australia Post EParcel
  • Standard delivery times can range from 4-12 business days 
  • Notification via email will be sent on completion of your order along with a tracking number
  • Track your order through Australia Post Track Your Item
  • All NZ orders require signature on receipt of delivery – we recommend delivery to a business address
  • In the case of incorrect supply of address details, there may be re-delivery fees applied in some cases

$0-99.99 purchase: $15
$100+ purchase: $20

International (ex NZ)

*At the moment we are not shipping internationally apart from NZ due to long delays in international freight.

  • We offer shipping to most international destinations 
  • The item price and delivery charges are all in Australian dollars and are GST free
  • The $30 shipping fee is for postage only and does not cover any customs or duty charges relevant to your destination country
  • You may need to pay customs and duties in your destination country. These charges are the responsiblity of the purchaser - please contact your local customs office for further information
  • If customs charges are not paid for, and the item is returned to us, we will deduct any extra charges we incur (customs or freight costs) before we refund your purchase to you
  • Delivery times may vary, but are generally between 4 - 10 business days depending on distance from Australia
  • You will receive notification when your item has been shipped, along with your tracking reference
  • We send international deliveries via Australia Post, in some cases FedEx
  • Your item will need to be signed for and customs charges paid before delivery
  • We highly recommend using a work/business address as deliveries are always during business hours, and there may be a fee for re-delivery if you are not there to accept the parcel

Cost for delivery to international destinations (ex NZ):

$0-99.99 AUD purchase: $30
$100+ AUD purchase: free