During regular times, orders received by 12 noon (Melbourne time AEDT) Monday to Friday will be shipped on the same day. Any orders received after 12 noon AEDT will be shipped the next business day.You will receive a shipping notification once your order has left our warehouse. The estimated delivery time within Australia is 2-3 working days.

Please contact us at online@nancybird.com with your order details and we will assist you further. During sale or launch days and pre-order shipping items, please allow extra time for delivery (expect 5-10 days on top of normal delivery times)

We offer shipping to most international destinations. Please visit our Shipping Page for more detailed info on international shipping.

You will need to pay tax, customs and duties in your destination country, apart from New Zealand. These charges are the responsibility of the purchaser - please contact your local customs office for further information.

For New Zealand, all duties and taxes are included.

Please visit our Shipping Page for more. 

We offer free Standard shipping on orders within Australia over $100. Please visit our Shipping Page for more info.

Please contact online@nancybird.com for any changes or to cancel your order as soon as possible. Once dispatched we cannot cancel or make any changes.

We are not able to "backdate" sale prices.

Please head to our Returns Portal to start your return. We must receive your return request within 7 days of receiving your order.

All items purchased on the Nancybird website are able to be returned for a credit note (excluding sale items that are described as SECONDS or SAMPLES)

Full priced items are returnable for refund, exchange or credit note

Sale/reduced items are returnable for exchange or credit note only unless marked Final Sale - Please visit our Returns page for more.

Once your return has arrived safely back our warehouse please allow for 5 business days for us to process your return.

Yes, sale items are returnable for exchange or credit note only. Please note sales described as Final Sale (SECONDS or SAMPLES) in the description are not able to be returned or exchanged unless deamed faulty. Please submit your return via our Returns Portal within 7 days of receiving your order.

Unfortunately, we are unable to accept returns or offer an exchange for Nancybird items purchased at one of stockist as they are a separate entity.

We do not have a physical store but you can shop Nancybird in person at our wonderful stockists throughout Australia and New Zealand. Please visit out Stockist Locator to find your local Nancybird store.

We do our best to provide an estimated Shipment time when you place your pre-order. Delays can sometimes occur. If in the case the expected delivery dates are postponed we will be in contact to let you know.

You can find garment measurement on our product listing pages and use our Size Guide based on your body measurements to find your genreal Nancybird size. Our extended size range now sits from size 6 to 22.  For further assistance please contact info@nancybird.com