We offer free shipping throughout Australia for orders over $100.
Delivery times can range from 1-7 business days within Australia, depending on distance from Melbourne.
Due to the high volumes experienced during start of season and sale periods, please allow an additional 5 business days for delivery.
You will receive email notification on completion of your order, as well as when your item has been shipped, with your tracking number so that you can check on the progress of your delivery.
Shipping is via Australia Post eparcel, and is a trackable service. Australia Post require a signature on receipt of the delivery. We highly recommend a work/business address, as they always delivery during business hours.
Please make sure you give us the full and complete address (including business name), as there may be a re-delivery fee required in some cases.
Costs for Standard Post (eparcel) within Australia:
$0-100 purchase: $7.50
$100+ purchase: free
Express Post
We also offer Express Post delivery (Australia only). This item needs to be signed for and is trackable. This is a guaranteed next day delivery if you’re within Australia Post’s Express Post network. If the delivery address is outside of Express Post network then your order will be given the fastest possible delivery on a non-guarantee basis.
Costs for Express Post within Australia:
$0-200 purchase: $15
$201+ purchase: $28
International
We offer shipping to most international destinations. The item price and delivery charges are all in Australian dollars and are GST free (which makes your item almost 10% cheaper). The GST component will be removed at checkout.
You may need to pay customs and duties in your destination country – please contact your local customs office for futher information. Please note, if customs charges are not paid for, and the items needs to be returned to us, we will deduct any extra charges we incur (customs or freight costs) before we refund your purchase to you.
Delivery times may vary, but is generally between 3 – 7 business days depending on distance from Australia. We will pack your order the same day if it is received before 12 pm Melbourne time, the next day if it is received after 12 pm.
You will receive notification when your item has been shipped, along with your tracking reference. We send all international deliveries with FedEx, so your item is fully trackable from the moment it leaves our premises.
Your item will need to be signed for and customs charges paid before delivery. We highly recommend using a work/business address as deliveries are always during business hours, and there may be a fee for re-delivery if you are not there to accept the parcel.
Costs for delivery to New Zealand:
Flat rate of $15
Cost for delivery to other international destinations:
Flat rate of $25
Gift Wrapping and Cards
We offer a complimentary gift wrapping service . Multiple items will be wrapped together unless individual wrapping is requested via email – info@nancybird.com.
You can also purchase a super special gift wrap, where we include some extra special touches to the wrapping. Trust us, it’s super cute!
We can also write a little Gift Tag if your purchase is a gift. We have sourced some super cute tags from Poppies for Grace – check them out here. To include a gift tag and write a message for your lucky person, just purchase the Gift Tag in the Check Out area.